What is your return policy?

We hope you love your purchase from Jayla, however, if you would like to return an item for store credit please email [email protected] and we will send you return instructions. Items purchased from Johan may be returned for store credit within 14 days of receipt, provided they are in their original condition.  All vintage items are final sale.

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Is this site secure?

All personal information submitted through this site is protected. No information is ever disclosed to any third parties. The Jayla server uses a special encryption to make sure the private information provided during the purchase process stays secure. Jayla will never store credit card information. Added online security to protect your personal information from unauthorized use is provided by using advanced SSL ( Secure Sockets Layer) encryption.

What's your privacy policy?

Your privacy is important to us. At Jayla, we only collect information necessary to complete your order or to get in touch with you regarding your order. Information collected at checkout includes name, shipping address, billing address, email address, and telephone number. We will never store your credit card information. We will also never sell your personal information to a third party. We reserve the right to make changes to this privacy policy at any time. If changes are made, you will be notified via the email address in your customer account.

How much is shipping?

We offer free shipping on all domestic orders over $200.

Non-promotional shipping rates are as follows: Ground shipping within the United States is $10.00. Overnight shipping within the United States is $40.00. Shipping to Canada is $45.00 flat rate. International shipping (to countries outside the United States and Canada) is $75.00 flat rate.

What if I encounter errors during check out?

If you encounter an error during the check out process, it is most likely your browser and our website are not cooperating. Depending on when the error occurs, your bank may hold funds in your account, but they will not be released to Johan. Please contact us at [email protected] if this happens!

How can I change my order?

Contact [email protected] to request any changes.

Do you have gift certificates?

Gift certificates are available in any amount. Please contact [email protected] to order.

For all other inquiries, please contact [email protected]

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